booking
How Distribution Systems Are Like Seat Belts
Many of us with children have faced the question: “Why do I have to wear a seat belt?” Most people use them, of course, because there’s no great alternative for […]
Strong advance bookings show positive outlook
As the end of summer nears, hotels in major North American markets are focusing on capturing bookings for early 2016 as opposed to last-minute travel deals, according to data from […]
Most Valuable High Touch Channels in the Digital Age
These days, the guest journey has grown more complex. On a typical day in 2015, millions of people worldwide will book lodging accommodations. The exponential growth of the internet and […]
Direct Bookings growing, but losing ground to OTAs
The TravelClick North American Distribution Review (NADR, Q3 2015) reveals that while there is still growth in direct hotel bookings they are falling behind in bookings made with OTAs. Another […]
Rigorous Revenue Management Collide With 2016 RFP Season
In February, a handful of DHL board members traveled to Miami, some from out of the country. Weeks in advance of the meeting, the CEO’s executive assistant had reserved rooms […]
Hotels generate near US$11 billion in revenue
The global hotel industry’s leading cloud platform, SiteMinder, today reveals it powered more than US$10.8 billion in revenue for its hotel customers over the 12 months ending 30 June 2015. […]
Marriott increases revenue 86% via email
SUMMARY: “It felt like we had the opportunity to really do something that was much more really member-centric and really use all the data that we’ve got on our members […]
Overseas interest in UK hotels on the up
Figures from Expedia show an increase in the number of overseas visitors searching for hotel stays in the UK. The shopping data from May 2015 shows browsing figures from USA […]
Rate parity legal landscape
Over the last decade, online travel agencies, such as Expedia, Travelocity and Booking.com, have gained enormous market power. The OTAs have advertising budgets that dwarf those of most hotels, and […]
Big Data and the Hotel Stay: The Critical Connection
The industry buzz around “Big Data” is deafening. ‘Big Data Analytics ‘ – its uses, abuses, and place in the playbook of travel technology tools – has filled hundreds of […]