upsell

Implementing a successful upsell program at registration requires not only training but also other considerations of leadership

An upsell culture goes beyond simply selling more rooms. When done right, it’s about creating a win-win scenario for both you and your guests

Upselling and cross-selling techniques are powerful tools that enable hotels to increase ancillary revenue while providing guests with enhanced experiences

The key is identifying all stages of the guest journey where you can create opportunities to generate more revenue and increase your profit margins

The pre-stay guest journey is available for incremental revenue opportunities. Catering to guests’ needs before they arrive enhances the experience

To consistently get the team to upsell, every single individual, every single shift, with every single request – things are going to slip through the cracks

By leveraging ancillary revenue opportunities and ensuring profitability, you ensure your hotel recovers faster than those which rely on one revenue stream

ROOMDEX hotels have reported an average of $65 of additional room product upsell revenue per up-sold stay since using the hotel upsell tool

Add-on options are only found on your own website and once discovered you’ll find your guests want to book direct for this extra personalised service

If your customer isn’t satisfied with their experience, it won’t matter how good your marketing is or how well your sales funnel converts new customers