tcrm

TCRM Who Are We Interview YouTube Thumbnail

TCRM “Who Are We”: Conversation with Kathryn and David

Total Customised Revenue Management (TCRM) has a simple but powerful goal: deliver high-quality, personalised strategic revenue expertise to hotels

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hands bringing two jigsaw pieces together illustrated how Q1 is the right time to fix revenue and marketing alignment

Why Q1 is the Time to Fix Revenue and Marketing Alignment

Rather than treating alignment as a theoretical goal, Q1 is the time to evaluate how revenue and marketing actually work together

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empty chair in a run down building reflect the negative impact a hotel leadership gap can have on revenue and performance

Why Hotel Leadership Gaps Are One of the Biggest Revenue Risks

When a commercial leadership role becomes vacant, it rarely goes unnoticed. But the time it takes to fill that role can quietly disrupt performance

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people conducting a search with futuristic overlay reflecting how ai search is changing the travelers journey through to booking

How the Travelers Journey Is Shifting with AI

AI has not eliminated the travelers journey; it has condensed it. Discovery is faster, options are filtered earlier with less touchpoints before deciding

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TCRM: 2026 Crystal Ball Predictions for Hotels video thumbnail

TCRM: 2026 Crystal Ball Predictions for Hotels

Hotels that invest early in AI adoption, proactively monitor demand drivers, and rethink labour strategies will be best positioned

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email icon an a mobile phone reflecting the fact email marketing still drives business outcomes when aligned with and guided by revenue strategy

How to Drive Direct Revenue Through Effective Email Marketing

When powered by clean guest data and guided by revenue strategy, email marketing drives tangible business outcomes

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person looking at graphs reflecting the importance of predictive analytics to help hotels forecast 2026 trends now

How Predictive Analytics Can Help Hotels Forecast 2026 Trends Now

Predictive analytics is only as valuable as the actions it drives. Revenue teams should integrate these insights across all commercial disciplines

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man looking at a laptop with a data possibly reviewing a trend analysis to help form a budget

The Importance of Trend Analysis When Budgeting

Trend analysis may feel a bit old-school exercise in the world of AI and automated reporting, but it is still an effective way to ground a budget with data

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google universal analytics on a laptop highlighting which ones are important for revenue managers to actually care about

Marketing Metrics Revenue Managers Should Care About

We believe a successful revenue strategy requires a strong understanding of marketing metrics that directly tie to demand, conversion, and revenue impact

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revenue hub article image outlining expert partner hotel technology updates in august 2025

Hotel Technology Updates: Expert Partners August 2025

Here is the round up of investment, product launches and strategic partnerships during the month of August for our Hotel Technology Expert Partners

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