Launching And Managing Your Hotel’s SMS/Text Messaging Campaign

Hotels can use SMS/text messaging responsibly to engage guests before, during, and after a stay. Here we review why creating an SMS strategy makes sense and how to implement it

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Ten Golden Rules on SMS to Improve the Guest Experience

SMS is one of the most personal communication channels and by far the fastest one. Surprisingly though, most hotels don’t use SMS at all to interact with their guests.

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