operations

Hi, welcome to another case study discussion. Today we focus on the challenges and rewards of a decision intelligence tool and it’svalue to a hotel commercial operation. To bring their […]

This is not to say that tech and AI are bad, but a reminder that at the end of the day, it’s your people that truly deliver guest personalization

We touch on a number of topics from the study, looking at foreboding trends, challenges for education institutions and how the industry must adapt

Improving customer service scores is critical for any hotel aiming to enhance guest satisfaction and maintain a competitive edge

Today we look at Hotel staffing and the impact an executive opening can have on a property – momentum is a key word here

In an ever-evolving tourism marketplace, it’s increasingly apparent that established and older hotels should take proactive measures to stay competitive

There are economic headwinds and there are issues with capital stack structures, but a great hotel is run by a great general manager

While both hotel operators and owners stand to gain from adopting the management fee structure proposed, hurdles are anticipated

Hotel CEOs must understand their property’s fiscal year outlook to navigate decisively. This means addressing critical questions like:

In summary, brands must find a way to differentiate themselves and develop “tribes” of customers who identify with their particular brand