operations

What if forecasting could do more? What if it didn’t just tweak room rates, but actually took pressure off your team and boosted efficiency

It’s time to restore the GM as the orchestrator, the accountable owner of the guest journey who aligns all specialists around one narrative

No longer is the exceptional, occasional opportunity to amaze enough. Our focus should be providing guest experiences that are “ordinarily extraordinary”

We review the key areas and benefits of automation in the hotel industry and provide real examples of how hotels are solving common challenges

Here’s how to make your hotel data work for you and turn it into fast and profitable business decisions through better hotel data analytics

An AI concierge can transform hospitality by jump-starting the guest experience, increase operational efficiency and unlock new revenue streams

Personalization is a term used loosely these days but a better phrase for how it’s being used so far might be contextualized marketing

In the past, the hotel staff had a multitude of opportunities to wow guests with personalized, memorable, hospitality encounters

Don’t just back a technology, back a problem. You have to fall in love with the problem and then pick the right solution, not the other way around

Keep reading to explore the similarities and differences between guest services and guest experiences, and how to deliver each seamlessly