operations

There’s an alarmingly broad spectrum across the hotel industry when it comes to technology uptake, and AI is the newest entity to find its place

Here are 7 hotel guest journey touchpoints that matter most. Each offers a chance to improve hotel guest experience and lift hotel operational efficiency

In 2026, hotel success is not about predicting the future perfectly. It is about building a business that can adapt faster than the market around it

Hospitality isn’t about beds and bathrooms. It’s about feeling welcome, known, safe and surprised. Those are human things

For hotels, this could mean asking fundamentally different questions of their data, moving from reactive analysis to proactive insight generation

When hotel teams misunderstand the differences between automation and AI, they expect AI to perform the tasks of automation, and vice versa

Modern workflow automation has reached a mature stage, but for hotel executives, the real question is how to start effectively

Real-time business intelligence will define the leaders of 2026. Operators will expect live occupancy, ADR, labor cost, and expense data

Change management is not a soft skill. It is a critical capability for any revenue leader looking to drive real results

In the UK, numbers paint a sobering picture. Flat revenues and rising labour costs are squeezing margins to their thinnest levels in years