operations

An AI concierge can transform hospitality by jump-starting the guest experience, increase operational efficiency and unlock new revenue streams

Personalization is a term used loosely these days but a better phrase for how it’s being used so far might be contextualized marketing

In the past, the hotel staff had a multitude of opportunities to wow guests with personalized, memorable, hospitality encounters

Don’t just back a technology, back a problem. You have to fall in love with the problem and then pick the right solution, not the other way around

Keep reading to explore the similarities and differences between guest services and guest experiences, and how to deliver each seamlessly

The hotel industry is no stranger to the complexities of managing vast amounts of data, often leading to an overwhelming need for bespoke reports

Understanding the realities of business intelligence is the first step toward making data-driven decisions that can propel your hotel to new heights

Pre-arrival communication is all about creating a positive first impression and setting the stage for a memorable experience

While hotel general managers may be naturally risk-averse, their commitment to stability and consistency is vital for hotel stability and profitability

The rise of OTAs is a stark reminder of the consequences of missing an inflection point. It is key to recognize and adapt to pivotal shifts in the industry