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two people reviewing hotel performance kpis

The Most Important KPIs for Hotels in 2021

When we look at isolated metrics and KPIs, we are only looking at one piece of a puzzle. The concept of leading and lagging indicators can help

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Using Upselling in Hotel Marketing

The practices of upselling and marketing are comparable in that they both aim to induce delight in target audiences, so they part with money

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wooden floor with word upsell spelt out like a hotel upselling offers

The Anatomy of a Successful Upsell Deal

Before you start optimising your deals, they need a solid foundation. Your upsell deal needs a bit of something for every type of guest

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empty tables by hotels in venice italy due to covid

The Impact of Covid-19 on the Italian Hospitality Market

despite the dramatic effect of Covid-19 on the national hotel industry, the sector has kept its considerable entrepreneurial strength intact

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Using an Attribute Based Selling Approach in Your Upsell Strategy

There are many ways to apply the forward thinking principles of attribute based selling through different channels for example, upselling

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Upselling streamline Front Desk operations

Stress-free Upselling: How to Streamline Your Hotel Operations

These tips make it easier for you and your team to bring your upselling and cross-selling offers to life without stress. Happy implementing

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5 Ways to Optimise Your Room Upgrade Strategy

Take the manual work out of optimising the upselling of your room upgrades and focus on perfecting your guest communication

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person looking at a path through questions marks contemplating how hard it is for hotel revenue management during a pandemic

Revenue Management During a Pandemic: APAC Focus

When looking at revenue strategies for the future, set BAR rates to attract domestic travellers, revise room types and offer flexible booking

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benelux hotels

5 Upselling Insights – Benelux Focus

All in all, the current results in the Benelux region are remarkably positive. We would venture to say that the recovery period has started

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Definitive Covid Recovery Guide for Key Hotel Departments

Here is a collection of tips from seasoned hotel professionals which address four major departments that will be crucial during rebound phase

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