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two people reviewing hotel performance kpis

The Most Important KPIs for Hotels in 2021

When we look at isolated metrics and KPIs, we are only looking at one piece of a puzzle. The concept of leading and lagging indicators can help

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Using Upselling in Hotel Marketing

The practices of upselling and marketing are comparable in that they both aim to induce delight in target audiences, so they part with money

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wooden floor with word upsell spelt out like a hotel upselling offers

The Anatomy of a Successful Upsell Deal

Before you start optimising your deals, they need a solid foundation. Your upsell deal needs a bit of something for every type of guest

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empty tables by hotels in venice italy due to covid

The Impact of Covid-19 on the Italian Hospitality Market

despite the dramatic effect of Covid-19 on the national hotel industry, the sector has kept its considerable entrepreneurial strength intact

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different sizes of burgers showing different fillings like different upselling options for a hotel

Using an Attribute Based Selling Approach in Your Upsell Strategy

There are many ways to apply the forward thinking principles of attribute based selling through different channels for example, upselling

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Stress-free Upselling: How to Streamline Your Hotel Operations

These tips make it easier for you and your team to bring your upselling and cross-selling offers to life without stress. Happy implementing

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5 Ways to Optimise Your Room Upgrade Strategy

Take the manual work out of optimising the upselling of your room upgrades and focus on perfecting your guest communication

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person looking at a path through questions marks contemplating how hard it is for hotel revenue management during a pandemic

Revenue Management During a Pandemic: APAC Focus

When looking at revenue strategies for the future, set BAR rates to attract domestic travellers, revise room types and offer flexible booking

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benelux hotels

5 Upselling Insights – Benelux Focus

All in all, the current results in the Benelux region are remarkably positive. We would venture to say that the recovery period has started

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Definitive Covid Recovery Guide for Key Hotel Departments

Here is a collection of tips from seasoned hotel professionals which address four major departments that will be crucial during rebound phase

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