How to Increase Revenue Throughout the Customer Journey
Once every few years, a new technology comes along that surprises and delights us. Here we discuss how hotels can adopt revolutionary new tech that can help deliver record direct revenue.
Ten Golden Rules on SMS to Improve the Guest Experience
SMS is one of the most personal communication channels and by far the fastest one. Surprisingly though, most hotels don’t use SMS at all to interact with their guests.
What Guests Expect from Online Check-In, from Airlines to Hotels
When guests arrive at your property, no one wants to worry about countless check-in paperwork. The same goes for the online experience. Keep your online check-in simple for a great experience.