Why Your PMS Should Do More Than Just Manage Your Property
Ultimately, your PMS should do more than manage your property, it should keep your property ahead of industry trends, boost profits and exceed guest expectations.
20 Surprising Digital Marketing Stats Every Hotel Marketer Should Know
Despite all the attention given to social media and mobile, email marketing still holds a place at the big kids’ table, as one of the most continually successful online marketing platforms.
Hey, Hotel Marketers: What’s Holding Mobile Bookings Back?
Lost mobile bookings dramatically influence your business right now, pushing guests towards OTA’s as their first, last, and only choice for bookings, and driving up the cost of guest acquisitions
The Lazy Way to Use WhatsApp for Your Hotel Marketing
Everyday WhatsApp grows its 1.5 billion monthly users mark. That’s a lot of customers – potential and current – to hone and grow. But, how do you covert this opportunity…
Mobile is the Most Important Part of Your Guest Engagement Strategy
Not just more mobile bookings but also a better mobile guest experience requires better user interfaces, more functionalities, and marketing strategies that give guests confidence to use them.
How to Increase Revenue Throughout the Customer Journey
Once every few years, a new technology comes along that surprises and delights us. Here we discuss how hotels can adopt revolutionary new tech that can help deliver record direct revenue.
Ten Golden Rules on SMS to Improve the Guest Experience
SMS is one of the most personal communication channels and by far the fastest one. Surprisingly though, most hotels don’t use SMS at all to interact with their guests.
What Guests Expect from Online Check-In, from Airlines to Hotels
When guests arrive at your property, no one wants to worry about countless check-in paperwork. The same goes for the online experience. Keep your online check-in simple for a great experience.