mobile

For hotels, that first impression carries enormous weight as the website visitor is deciding whether the experience you’re selling is worth their time and money

New data suggests the next major opportunity for hotel revenue may lie somewhere else entirely – after check-in

The question is not whether WhatsApp is convenient, but whether it’s exposing your operation to missed tasks, inconsistent service and data privacy risk

In an era of online booking engines and mobile apps, it’s tempting to dismiss calls as a relic, but the phone remains the highest-converting booking channel

Mobile upselling is a great hotel marketing tool; it empowers guests to customise the experience and facilitate convenient, non-intrusive personalisation

To maintain guest confidence and ensure a seamless transition from booking to check-in, avoid these common pre-arrival communication pitfalls

We’ve analysed booking data from hundreds of clients to identify the critical tipping point where mobile traffic finally translates into dominant revenue

Hotels have a brief window to establish AI visibility before the competitive landscape takes shape. Those who act now help shape what AI learns to recommend

Thinking about how to stand out with pre-arrival messaging is a whole science but at the same time a crucial matter for every hotel

The hotel industry is rapidly embracing AI-driven chatbots to meet growing guest expectations. Here’s why more hotels are turning to chatbots