guest messaging

How to Effectively Use Hotel Email Marketing in 2024

Email marketing for hotels has changed. Let’s dive into the different changes for email marketing in 2024 and how hotels can build an effective strategy

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The Ultimate Guide to Hotel SMS Marketing

Creating impactful SMS campaigns requires a blend of strategic planning, content mastery, and understanding guest preferences.

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Hotel Chatbots: Benefits, Myths and How to Pick the Right One

When it comes to conversational chatbots, we’re only at the beginning. As developers refine the language models interactions will keep becoming more human

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4 Reasons to Understand the Importance of Being Multi-Channel

Adopting a multi-channel communication strategy, shows your brand values guests’ preferences and you are committed to providing excellent customer service

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Email Marketing Trends for 2024

With nearly 90% of businesses communicating with customers via email, the content must be well executed to stand out amongst the crowd

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How Hotel Guest Segmentation Can Boost Conversions and Revenue

By using this form of hotel guest segmentation the resort sees increased campaign conversions, a surge in bookings, and a host of positive reviews

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How to Respond to a Negative Hotel Guest Review

Responding to and preventing a negative hotel review is complex and requires a combination of responsiveness, empathy, and proactive measures

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5 Tactics for Better Guest Communication

Good guest communication is crucial for hoteliers as it has a significant impact on a hotel’s reputation, guest satisfaction, and ultimately, its revenue

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Develop Your First Party Data Strategy for 2024

Having a first party data strategy gives your brand a plan for how it will collect customer and prospect data and use it to deliver personalized experiences

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HiJiffy - Who Are We Revenue Hub Interview - YouTube Video Thumbnail

HiJiffy – “Who Are We”: In Conversation with Tiago Araújo

Through our conversation you will hear more about HJiffy, as we dig deeper into the backstory of how the company came about and the reasons for starting it

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