guest journey

As AI becomes more integrated into the travel planning process, operators must rethink how they capture guest attention and secure bookings

We must reorient our entire hotel operation around the core guest journey, which can be understood in five key stages

Focusing on reasons why guests don’t return and addressing these challenges, you unlock the power guest loyalty building lifelong advocates

A WhatsApp Template is a pre-approved, structured message that allows hotels to automate communication while keeping it personal

Implementing guest segmentation throughout the entire guest journey can lead to higher satisfaction, loyalty, and ultimately, increased revenue

One of the reasons why guest journeys have become so popular is because they help hoteliers deliver a seamless guest experience

This article examines AI applications that can optimize the guest experience in luxury hotels, whether through existing technologies or those yet to emerge

Leveraging Business Intelligence during the pre-stay phases of the guest journey can significantly maximize revenue and minimize costs

In today’s highly competitive hospitality landscape, understanding the digital customer journey is crucial for hotels looking to optimise their online presence and increase direct bookings. NB: This is an article […]

To fully grasp how to improve your hotel’s online reputation and increase direct bookings, it’s crucial to understand your guests booking journey