guest communication

We are moving from seeing guests in a transactional way to see them as long-term partners. Here are five post-stay strategies you can implement

Most “bad reviews” aren’t really about the property. In this article are the most common errors for hotels that are costing you positive reviews

Here is the round up of Hotel Success Stories from our Expert Partners during October outlining increased bookings and revenue

Guest communication is a powerful tool for revenue, brand recognition and reputation. When talking about multi-property hotels, it is even more important

The hotel industry is rapidly embracing AI-driven chatbots to meet growing guest expectations. Here’s why more hotels are turning to chatbots

A single missed or miscommunicated reservation can mean losing revenue, not to mention the brand damage that comes from frustrated guests

in pursuit of delivering exceptional on-site service, the pre-arrival experience is often overlooked, but it is well worth upgrading – here is how

We explore common communication mistakes hotels make, and how to transform them into opportunities that drive guest satisfaction

One of the most overlooked profit losses occurs before any booking is finalized… It’s a breakdown in communication with potential guests

Pre-arrival communication is all about setting the right expectations, but are you delivering what you promise?