guest communication

One of the most overlooked profit losses occurs before any booking is finalized… It’s a breakdown in communication with potential guests

Pre-arrival communication is all about setting the right expectations, but are you delivering what you promise?

A thank you message does more than express gratitude; it reinforces the guest’s decision to choose, enhancing their overall experience and satisfaction

If there is something that people working in marketing in hospitality are talking about is the power of a CRM system created especially for hotels. NB: This is an article […]

HiJiffy, a leader in conversational AI for hotels, has introduced its latest innovation, Campaigns Manager, designed to further automate guest communication

When guest messaging is performed in the correct way, guests feel valued, the guest experience is elevated and so is the guest engagement

There are several strategies you can try to implement to reach out to your guests after their booking has finished

Pre-arrival communication is all about creating a positive first impression and setting the stage for a memorable experience

Email marketing for hotels has changed. Let’s dive into the different changes for email marketing today and how hotels can build an effective strategy

By centralising communications on a single platform, this integration makes it easier and faster for hotel staff to manage guest interactions efficiently