guest communication

Crafting the Perfect Hotel Thank You Message

A thank you message does more than express gratitude; it reinforces the guest’s decision to choose, enhancing their overall experience and satisfaction

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person sitting in a hotel reflecting importance of understanding your guest behaviour and preferences which you can access via a CRM

6 Ways to Increase Revenue with a Hospitality CRM

If there is something that people working in marketing in hospitality are talking about is the power of a CRM system created especially for hotels. NB: This is an article […]

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HiJiffy empowers hoteliers to create automated WhatsApp messages with new Campaigns Manager

New Campaigns Manager: Create Automated WhatsApp Messages

HiJiffy, a leader in conversational AI for hotels, has introduced its latest innovation, Campaigns Manager, designed to further automate guest communication

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man on mobile phone illustrating importance of hotel guest messaging and the dos and don'ts hoteliers need to know

Hotel Guest Messaging: 14 Dos and Don’ts You Need to Know

When guest messaging is performed in the correct way, guests feel valued, the guest experience is elevated and so is the guest engagement

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Maximising Guest Relationships- How to reach guests in the Post-Stay Phase article image

How to Reach Guests in Post-Stay Phase to Maximise Relationships

There are several strategies you can try to implement to reach out to your guests after their booking has finished

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9 tips to structure your pre-arrival communication - bookboost article image

9 Tips to Structure your Pre-Arrival Communication

Pre-arrival communication is all about creating a positive first impression and setting the stage for a memorable experience

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How to Effectively Use Email Marketing in Hospitality in 2025 bookboost article image

How to Effectively Use Email Marketing in Hospitality in 2025

Email marketing for hotels has changed. Let’s dive into the different changes for email marketing today and how hotels can build an effective strategy

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article image about hijiffy and booking partner to simplify guest communications

HiJiffy and Booking.com Partner to Simplify Guest Communications

By centralising communications on a single platform, this integration makes it easier and faster for hotel staff to manage guest interactions efficiently

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icons on a mobile phone reflecting messaging apps and the value to hotels of an omnichannel communication platform

Omnichannel Communication for Hotels – All You Need to Know

Choosing the right omnichannel inbox can be a game-changer for your business. Here are some key features to consider when making your choice

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lightbulb in the centre of 6 circles with lines pointing towards it reflecting most effective hotel revenue generating ideas in 2024

Most Effective Hotel Revenue Generating Ideas (2024 Top 8 Ideas)

Whether it’s through enhancing guest communication or offering unique experiences, boosting your hotel’s revenue has never been more achievable

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