dice representing gamification as a new concept in hotel loyalty and engagement

Gamification: Offering Guests an Interactive and Engaging Experience

Whilst a relatively new concept, gamification could be a powerful tool in raising guest loyalty, boosting website traffic, and increasing engagement

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The Future of Customer Engagement on Social Media

More than ever, businesses are struggling to compete for customer engagement in the social space. Research from marketing consultancy firm Edelman found that 60% of global consumers no longer trust social media […]

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Guest Experience vs Guest Engagement: Which Matters Most?

Imagine this: You begin planning a trip to New Mexico. You ask a who lives there where to stay in Santa Fe. NB: This is an article from Runtriz The […]

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