cancellations

Cancellations Rates: Where do They Stand and How to Overcome Them?

Covid did not create cancellations, but it will perpetuate them. Hoteliers must understand the patterns because it helps determine how to combat the issue

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What Are The Latest Booking Trends?

We’re taking a look at some of the most recent booking trends based on our own data, and also what we’re seeing globally across the board

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empty balcony at hotel hoping their cancelations policy we help attract guests

Rise of Free Room Cancelations Shows No Sign of Slowing

The proliferation of free hotel cancelations policies has been one pandemic phenomenon that our industry is showing little sign of shaking off soon. NB: This is an article from Fornova […]

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U.S. Cancellations All Time High, Europe Fails to Respond to Vaccination

Despite the positive news surrounding vaccinations in Europe, it still seems that European travelers have given up somewhat on travel

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Cancellation, Loyalty Policies Ease in the Near Term

Many hotel brands and management companies are touting flexibility around guest cancellation polices and loyalty status but some are being cautious

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sign saying cancelled reflecting increase in hotel cancelation policies

Free Hotel Cancellation Policies are Now the New Norm

A fundamental shift is taking place in hotel policies with hoteliers increasingly offering free cancellation in a bid to convert bookings

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Train Reservations and Sales to Show Compassion for Cancellations

What’s most important is to train sales and reservations staff to show compassion for the person who is canceling. Remember that the true heart of hospitality is human kindness, especially for strangers.

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The Covid-19 Impact on U.S. Travel Market

While the overall declines in search behavior and the rise of cancelations present headwinds for all travel marketers, pockets of opportunity still exist

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How Hotels can Navigate a Demand Shock During a Crisis

A demand shock in the travel industry can come from many sources; a financial crisis, health crisis, or political crisis. And as the term suggests, they often can’t be predicted

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How Can You Reduce Your Cancellation Rates in 2020

Unfortunately, cancellations aren’t going anywhere – take comfort in the fact that cancellation rates from direct bookings are generally much lower than on other platforms!

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