cancellations

You suddenly find yourself with a slew of last-minute cancellations and bend over backwards trying, desperately, to sell those rooms

Although it is impossible to predict the future with 100% accuracy, a hotel can and should work on scenarios based on available market data

The risk of cancelled reservations is something inevitable for every hospitality property. NB: This is an article from yieldPlanet Some guests will always cancel the reservation for different reasons, but […]

Cancellation rates have risen rapidly so, what are the three most common trends impacting cancellation rates and how can you reduce them?

Improved attitudes towards all forms of accommodation seem likely in the future given the speed of recovery so far and strong underlying demand for travel

OTAs are just a channel… nothing more. This is your hotel, your guests, you provide the service to make your customers feel welcome, but check your T&Cs

The latest Pulse Report, shows continued recovery with group bookings leading the way. Group On-The-Books (OTB) pace is on par with 2019

Long stay guests tend to build a very strong connection with the place where they spent the first weeks and months in the new city

Statistically, OTAs have higher rates of cancellations than direct. With direct bookings, you’re better able to push rebooking or vouchers as an alternative

Pre-pandemic, the hotel industry was noticing booking lead times gradually shortening over time due to changes in guests’ lives and their behaviour