Metasearch Players Kayak and TripAdvisor Testing New Interfaces

In a competitive space like metasearch, it’s no surprise to see the top players innovate and make changes to gain the most consumer share. Part of this involves consistently testing […]

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Is Your Hotel Using Social Media “Live” Channels?

As you may have already noticed, several social media platforms, in particular Facebook, Instagram, and Twitter have rolled out a “live” feature. What this means is that users can now […]

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Social Media FAQs: Essential Twitter Tips For Smaller Hotels

Just because you’re a small hotel or a bed and breakfast, doesn’t limit the size of your presence on the web. NB: This is an article by Little Hotelier The […]

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It’s time to Re-examine These 3 Common Hotel Technologies

Set it and forget it! Like it or not, that has been the mantra of hotel IT managers for the past couple of decades. Sound a little unfair? Perhaps, but […]

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How hotels can compete in the new accommodation economy

We all know the message that Airbnb is supposedly beating the hotel sector in a number of ways. While the hotel industry is experiencing strong growth since the downturn of […]

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Are Boutique Hotels Ready for Automated Guest Response Software?

This may seem hard to believe, but most hotels under 150 rooms still track guest requests and hotel maintenance manually. That’s right,old school paper logs are still widely used to […]

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Airbnb fights for outbound Chinese travelers

Airbnb is still fighting to grow its footprint in China. The San Francisco-based company has named an existing executive, Hong Ge, as Vice President in charge of its business in […]

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Here are 10 ways your hotel could be losing out on revenue

As the old saying goes: “There’s a fine line between love and hate.” The same could be said for your revenue strategy and its ability to positively impact your hotel’s […]

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Close the Guests Journey Loop: Engagement, Retention, and Acquisition

Today’s hotel planning and guests booking journey is becoming increasingly complex in this multi-device, multi-channel and multi-touch point digital landscape. In fact, according to Google, the average consumer engages in […]

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British Airways, Lufthansa and a smell-the-coffee moment over distribution

It has taken two years, but two major global carriers have now started to put the squeeze on the old airline distribution model. Is it an attack by Lufthansa and British […]

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