Building Your Hotel Customer Loyalty – How Easy Is It?
Here’s an exchange a traveler recently shared on Twitter, recounting a quick but memorable check-in experience at a major branded hotel: Me: I’m checking in Him: Long day? Me: Too […]
Open for Business: How to ensure a hotel is revenue ready from day one
The rapid pace in which hotels have been constructed and opened in the Maldives over recent years is leading many in the industry to question whether these properties are adequately […]
HotStats Hotels Performance: MENA, Europe, UK and US
MENA Following a summer of mixed fortunes, which included a welcome year-on-year increase in profit per room in August, hotels in the Middle East & Africa were back to business […]
6 Common Analytics Mistakes You May be Making
What’s worse than bad analytics data? Not knowing you have bad analytics data! Today we are going to cover some common horrifying pitfalls that wreak havoc in your analytics data, […]
Total Revenue Management: Journey from capacity to profit management
It is a fact that over the last years, we have seen a growing need for traditional revenue management (RM) to evolve from having sole emphasis in maximising revenue mainly […]
Hotel property management systems – PMS still a work in progress
Property Management Systems (or PMS) play a vital role in the day-to-day operation of a hotel. We rely on them to hold our availability and rate data, process new reservations, […]
Are you giving your guests a room or an experience?
In the good old days, not any Tom, Dick or Harry could open a hotel. But times have changed. With a surge of alternative accommodation types such as serviced apartments […]
Expedia Axes Its Price-Matching Guarantee in a Sharp Break From the Past
For years, Expedia.com, the flagship brand of online booking conglomerate Expedia Inc., joined the industry wide practice of claiming that consumers would always get the best prices for travel on […]
How incentives can turn business travellers into bleisure guests
The term ‘bleisure’ may be relatively new but what it defines has been prominent for quite some time. NB: This is an article from SiteMinder Business travellers who add a […]
Revenue management: a cost saver, not a cost centre
Any hotelier operating today without the support of an automated revenue management system is working at a competitive disadvantage. Advanced revenue management solutions allow hotels to better predict […]
