Defining & Leveraging True Guest Value Versus Total Guest Value

Guests can generate revenue for a hotel in many different ways. Revenue management powered by guest valuation algorithms enable hotels to increase guest wallet share, keeping guest spending on-property instead […]

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How to Deliver Personalized Guest Experiences in the Age of GDPR

Hotels are faced with an interesting dilemma. We’re entering a time of hyper-personalization — guests show dominating preference for hospitality experiences which are more unique in nature and catered to […]

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What’s Hot (and What’s Not) in Hotel Marketing Right Now?

Here today, gone tomorrow. We all know hotel marketing moves at a rapid pace. Tactics that crushed it last year may no longer even be relevant today. So, what’s worth […]

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What TripAdvisor’s New Sponsored Placements Format Means for Hotels

Gaining visibility on websites such as Kayak, Expedia, and the largest travel website with over 570 million reviews and opinions across the globe, TripAdvisor, is a core component to any […]

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What if a direct booking was worth as much as three OTA reservations

Many hoteliers consider OTAs to be their best sales channel. “Reservations are always coming in from Booking.com,” we hear them say. Reality is, as usual, a little more complex than […]

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Encouraging Guests To Leave Feedback – Are You Doing It Right?

For hotels, guest feedback brings a world of possibilities, including the chance of using one’s reputation for marketing. What can be easier and more effective than attracting new guest through […]

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Agoda Goes Rogue on Pricing, It’s a “Constant Battle”

Agoda, the original Asian OTA, has gone rogue on pricing. Multiple hoteliers say Agoda regularly sells unauthorized static wholesale rates through the site, undercutting them on price without any regard […]

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Limitations of Last Click: Understanding Hotel Campaign Performance

With the constantly increasing number of channels and platforms where brands can engage with their audience, the discussion about attribution becomes more and more prominent. Users are more savvy and […]

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How Blockchain Is Changing the Hotel Industry

What can a blockchain platform do for the hotel industry? Quite a bit, according to several startups and entrepreneurs who are building platforms that use distributed ledgers and cryptocurrencies to […]

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Messaging Apps as Ubiquitous as Booking Engines for Hotel Websites

Technology has made us more dependent on its abilities to plan better vacations and business trips. In recent times hotel websites have come a long way from simply being online […]

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