Typical eCommerce includes online travel agents and agencies, booking engines, metasearch, and other third-party sites selling hotel rooms

There’s no point celebrating million-dollar revenue if million-dollar expenses are dragging down your bottom line

Here is how RMS can specifically cater to these challenges, underscoring their importance in the strategic management of seasonal hotels

While top-level KPIs set a clear focus and direction, deep-dive analytics provide the necessary insights for tactical execution

Customer feedback plays a crucial role in shaping business decisions, driving improvements, and building a strong reputation

Good guest communication is crucial for hoteliers as it has a significant impact on a hotel’s reputation, guest satisfaction, and ultimately, its revenue

By effectively managing the costs, tools, and strategies at each phase, hoteliers can create a seamless and memorable experience for their guest

Having a first party data strategy gives your brand a plan for how it will collect customer and prospect data and use it to deliver personalized experiences

Failure to properly address email authentication can result in messages ending up in the spam folder or not being delivered at all

These five maintenance tasks are just the beginning of a comprehensive strategy to ensure your hotel website remains secure, efficient, and user-friendly