With a 25+ year career in revenue, I cannot begin to count the number of times that I have been asked that very question. NB: This is an article from […]

Asking for reviews doesn’t have to be complicated, but the way you do it can make all the difference. Here are ten simple and effective ways to ask

Having recent and frequent positive reviews can boost your visibility on Google, making it easier for people to find you when searching for a place to stay

Not only is managing your reputation about presenting your hotel in the best light, but also ensuring you remain receptive to customer feedback

From pricing and marketing to distribution and revenue management, every aspect of a hotel’s commercial strategy plays a crucial role in maximizing revenue

Early testing that we’ve seen shows that preview text often has absolutely nothing to do with email content and does nothing but confuse the user

As a hotelier, one of the most critical aspects of revenue management is setting the right prices at the right times. This is where a seasonal pricing strategy comes into […]

We aim to highlight the evolving role of revenue managers in an industry increasingly influenced by AI and consider how best to integrate tech advancements

Here are six guidelines to help manage guest conflict, prevent negative reviews, and leave guests feeling positive about your business

This proactive approach to understanding guest perceptions supports hotels in tailoring their services to meet guest expectations.