There can be hundreds of types of travelers in the world: Leisure, corporate, family, group, backpackers; as we said..hundreds. But when we talk about how to attract business travelers at […]

Your budget represents your first forecast for the year. How do you make that forecast as accurate as possible? It starts with a deep dive into the past. NB: This […]

The drop in group bookings due to segmentation shift and guests looking for unique experiences are two of the major changes affecting pricing and the role revenue managers play in […]

Don’t lie; you know you’ve done it. I sure have. The hotel breakfast buffet. You’re so hungry and there’s so much food. You want your money’s worth. NB: This is […]

In the first scenario, you fill up your cart and head for an open check-out lane. In the span of a few short minutes, you’re out the door and unloading […]

OTA search results often mystify hotel revenue and channel managers. There’s not always a clear reason why one property ranks higher than another. NB: This is an article from OTAInsight […]

Do you know how many devices are currently “hooked up” to your in-home Wi-Fi? Go ahead and count up your phones, laptops and TVs, perhaps a smart speaker or thermostat, […]

No matter how well you run and market your hotel or resort, there’s a good chance you’re going to face some seasonality in your demand patterns, which inevitably manifest themselves […]

What do successful weekly Smith Travel Research (STR) reports across regions and hotels have in common? A well-executed group strategy, which answers the question, “What amount of group business, along […]

Once upon a time, group business was essentially a filler for the guest rooms that transient business didn’t occupy. In today’s world of all-time occupancy highs,1 group business tells a different tale. […]