The next horizon of customer service will be built on individual customer profiles, enabling companies to quickly resolve issues and even prevent them

Fear is diminishing slowly. Hotels need to be doing all they can to capture the desire to travel, while keeping budget concerns and safety at the forefront

As of May, and on a month-over-month (MOM) basis, hotel performance is either stabilizing or picking up. April, fingers crossed, was the bottom

Hotel marketing, especially direct sale, needs well-structured information for analysis and timely decision making. The first step is knowing the data

In this video we are joined by Michael McCartan, founder of mccartan tech consulting and Michael Sandeen, Senior Revenue Manager at Pace We continue our discussion about the evolution of […]

Is your audience active on social media? How often do they engage with posts for competitors? Understanding your audience should come first

To drive more online reservations this year you have to effectively and proactively compete against other properties and hotels in your area

Despite the existing uncertainty, non-refundable rates are again growing in June doubling, up to 10%, the numbers of previous months

Owners of hotels develop massive cavernous back of house areas, kitchens, offices, storage areas that drive up investment versus financial sense or returns

It isn’t news anymore that hospitality as we know it has been transformed. To help hoteliers navigate we discussed the best digital strategies to adopt