Being guest centric means understanding and anticipating the needs of the guest, providing solutions before they even experience the problem

Understanding the guest journey from a guest first perspective provides insights in how to optimize each interaction to enhance satisfaction and loyalty

Guest ratings are more subjective than professional ratings and we wanted to compare how the two stack up. To do this we used our industry standard index, the GRI

Hotels have always faced cost limitations. The value of metasearch is that it offers a chance to flip the script and run a truly revenue-focused approach

In an era where travelers increasingly seek to personalize their experiences, hotels have a great opportunity to capitalize on ancillary revenue offerings

Implementing these strategies can enhance hotel prospecting efforts and forge meaningful connections with clients through strategic email communication

If you’re not owning your space in metasearch, you’re giving guaranteed bookings right to the OTAs, costing you money and future revenue

A CRM system can actually help you improve client communication through faster response times, organized inquiries and messages, and customizable templates

Benchmarking is not a one-time exercise but a continuous process that requires patience and a broad view of your market

It’s evident there are significant concerns and issues with PMax that Google and other hotel agencies may not be fully disclosing, or just don’t know