One thing that 2020 has taught us though is: be prepared for the unexpected. Flexibility and adaption are, in fact, the biggest hospitality trends

While you can’t control the pandemic, you can put your guests at ease with our top three tips for essential COVID-19 pre-arrival email messaging

With domestic tourism on the rise, it’s arguably more important than ever for hotels to focus efforts on ensuring their book direct experience is seamless

Inbound travel intent to MEA has been negatively impacted, however this is not unusual when looking at global travel behaviour with changing restrictions

Whatsapp marketing is a great opportunity to reinforce your brand and build long-lasting customer relationships. Test on a small scale to see if it works

How is a travel marketer to choose which social platforms to advertise on? From TikTok, to SnapChat, to Pinterest, there is no shortage of options

2021 is giving us the chance to improve our hotel online marketing. Here are some social media tips to increase getting signatures in your guestbook

Only a few hotels have a well planned marketing strategy in place. Others end up making avoidable mistakes that cost them their reputation and business

It’s no secret that with social distancing and travel bans, the hospitality industry is hurting, but some see long-term potential, especially in NYC

Does your hotel website design lean on stock photography to better communicate your story? Are there gaps that could be filled with stock?