While competition increases and new ideas are constantly being thrown out, upselling makes it one of the top actions for hotels to enhance performance

Personalization is a great way to grow your relationship with customers, but if done incorrectly it can make people weary of your brand

When someone clicks on your hotel ad and they’re redirected to your site, they’ve most likely already filtered making them a highly qualified lead

Revenue Managers have the reputation for working with number focused, unwieldy reports. Those can be hard to follow for department heads less familiar

An airport can finally sift through such metrics in a timely manner and can begin to tailor experiences and boost revenue earning opportunities

Now that we are in the midst of a pandemic and travel has pivoted towards more drive markets, the search for a pet friendly hotel is still just as high

For casinos to continue attracting a steady stream of customers and revenue, each customer must be presented with a custom-tailored stay experience

Hotels saw reservations peak to all time high after the Prime Minister’s announcement of the roadmap to release the lockdown here in the UK

It is the hotel with the most accurate data, not the greatest amount of data, that has the upper hand in planning future promotions and driving demand

Hotelier loyalty is earned, not given. It is not the responsibility of hoteliers to fit in with a technology migration path that does not suit their growth