Reasons for projected rates increase include restored hotel services, sellers more aggressively addressing financial challenges, and group demand recovery

When trying to meet various needs, it is emphasized that a single customer can have different digital “modes” depending on their traveling context

Strategy around getting customers, prospective or otherwise, to engage with your email content is the thing. We look at ways to improve campaign outcomes

Inspiring your guests to spend more starts before they even set foot in your Hotel. Make it effortless for your guests to spend and they will spend more!

Finding the right OTA for a small hotel is not as simple as it sounds. Each one has trade offs and are not created equal. Here are a few considerations:

Understanding eight levers that significantly impact the performance of loyalty programs can help companies extract the most from their membership programs

Microservice hotel PMS architecture offers scalability, sustainability, and security and is poised to be the future of travel tech infrastructure

RevPAM is one of those metrics that are growing in prominence, changing the way hoteliers look at the earning potential of their property

We can continue to build strong revenue teams and a sales culture focused on taking care of our guests in order to further drive revenues and profitability

It may have been normal to map out business strategies on an annual basis, but the pandemic is changing the travel dynamic too much for it to stay relevant