Responding to reviews demonstrates your commitment to guest satisfaction, it also illustrates to future guests your level of service

There’s a real opportunity to boost bookings and revenue this fall. If your shoulder season marketing feels stale, now is time to look for inspiration

By aligning your upselling efforts with your brand, you can transform every guest interaction into an opportunity to showcase your unique value proposition

Before you consider investing in your next booking engine, remember: a little bit of humanity can go a long way. We are in the hospitality business.

By opting for a dedicated data provider, businesses can ensure they receive the unbiased and accurate data needed to drive revenue strategies

I can understand why it may seem to revenue managers that an RMS is their competition, rather than a tool to help them be more effective

Tripadvisor announced some changes to its ranking algorithm and the way it displays popular hotels – and it appears to be good news for hoteliers

Booking are smart, and they’re not going to let a designation keep them from maintaining their dominant position in the EU hospitality landscape

Reducing your ota reliance doesn’t mean turning away from these platforms entirely. Instead, it’s about strategically shifting more of your bookings

We look at how to assemble first-party and zero-party data into a robust, revenue-generating strategy, and create picture-perfect guest experiences