Internal audit should pivot from a traditional rotating visit approach to a risk-focused and data-driven framework that leverages existing control processes

Guest experience is best when it is personal. It’s the the small things, like the receptionist was able to arrange on short notice or early check-in

OTA reservations are, without a doubt, a lifeline for hotels. Use the following steps to get your strategy working efficiently and maximize your revenue

As Europe prepares itself for a summer of travel, hotels have the perfect opportunity to see positive results at a time when they need it the most

Real-time reservations are one of the easiest ways to increase profitability through upselling and paying less commission to third party reservation sites

Here is a breakdown of first-party data, why you need it, how you can activate it to create personalised experiences, increase loyalty and capture bookings

In negative flow-through, revenue is positive, but GOP is negative. It can also be where revenue is increasing, but profitability ratio is in negative state

Data shows travelers in Asia Pacific are eager to travel now the perception of the pandemic has shifted, with positive signs travel is returning steadily

Summer is coming and tourists want to travel. Make sure your marketing is up to date on all channels to attract guests to your hotel, not the competition

If 95% of all travelers read online reviews before booking, then how can you increase your stars on top guest review sites to gain traveler confidence?