It enables hotel staff to communicate how they want to on a familiar platform. They don’t want to pick up a phone, walkie-talkie or pass around paper notes

It is worthwhile to look beyond the traditional idea of a compset when benchmarking your hotel and consider dynamic compsets

With recent privacy changes affecting targeted ads, the importance of email marketing is poised to increase even further

Getting the GMB basics right is very important so let’s look at a powerful way to drive bookings to your restaurant by adding a ‘Reserve a table’ button

Although group and event leads are higher than it was a year ago, demand is still not where it once was, so this is a good time to build new sales habits

What you really need are ways to increase your revenue or cut your costs: upselling is a rare gems that provides just that

Put simply: If your property isn’t taking advantage of Facebook marketing, you’re probably missing out on a ton of revenue opportunities.

There will be a move away from commission structures and non-direct channels as hotels adopt an open pricing methodology using dynamic revenue tactics

A few properties have begun to trailblaze this new commercial strategy path and it will likely become a common structure for independent hotels and resorts

More companies are willing and returning to business travel, with domestic travel leading, but international Travel still hindered by government policies