Here is the round up of product launches during the month of September for our Hotel Technology Expert Partners

The guest journey is not so linear or predictable anymore, and every stage presents both challenges and opportunities to deliver a great experience

It’s time to restore the GM as the orchestrator, the accountable owner of the guest journey who aligns all specialists around one narrative

We explore the key festive gift voucher trends shaping the luxury hotel industry, helping hotels stay ahead, delighting both gift-givers and recipients

No longer is the exceptional, occasional opportunity to amaze enough. Our focus should be providing guest experiences that are “ordinarily extraordinary”

The hotel industry is rapidly embracing AI-driven chatbots to meet growing guest expectations. Here’s why more hotels are turning to chatbots

Autumn isn’t just a bridge between summer and Christmas. With tailored campaigns hotels can maximise occupancy and revenue across the shoulder months

Guest segmentation is a powerful way to make life easier for guests by personalizing offers that resonate increasing guest engagement and drive loyalty

What makes WhatsApp the right choice besides the amount of users and how do you create a WhatsApp hotel communication strategy?

Successful budgeting isn’t just about cost control, it is about investing in the right mix of channels, tools, and strategies to maximise profitability