Hotel management always want more profit and must drill down into the detail to find opportunities to improve the different profit-level KPIs

Eliminating friction is like removing a burden that prevents your guest experience from being everything it can be

Finding ways to make your spa profitable is a great way to increase incremental revenue and have a steady cash flow, even in periods of low demand

Hoteliers must develop sales strategies tailored to their target market and local destination, considering effective strategies such as those outlined

When it comes to terminology, it’s easy to mix up ‘target market’ and ‘target audience’. It’s essential you distinguish and identify both properly

HyperCommerce is about creating a system that inspires hotels to deliver a remarkable experience to guests, wherever they can be reached in the online world

For hotels, subscriptions can increase the lifetime value of a customer, whereas the guests enjoy getting a better deal with more benefits and value

The question is, how can hoteliers implement effective pricing strategies to boost their revenue and stay ahead of the competition

We are talking Hotel Brand. When done well, it is a core differentiator reflecting the culture, values and identity of your hotel, helping to build loyalty

Capping earnings on loyalty points may make customers feel they are being unfairly limited in their ability to earn rewards, leading to decreased loyalty