Hospitality

Hospitality Trends in 2021: Are They Here To Stay?

One thing that 2020 has taught us though is: be prepared for the unexpected. Flexibility and adaption are, in fact, the biggest hospitality trends

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The Long-Term Outlook For Hospitality In NYC

It’s no secret that with social distancing and travel bans, the hospitality industry is hurting, but some see long-term potential, especially in NYC

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The Changing Nature of Supply and Demand in Hospitality

No segment in hospitality is safe from demand drought. If there is no chance of making profit, wait it out, if there is chance of staying afloat, act on it

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The Latest Developments and Trends in Hospitality for 2020 & 2021

We cover everything from shifts in behaviour and expectations to hotel concept trends, bringing you up to speed on latest developments

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The Future of Hospitality: Generation Z as Guests and Employees

Millennials have been the centre of every mass-market hotel campaign for the last twenty years or so. This demographic was raised analogue but adapted digital technology as their primary shopping […]

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How the Hospitality Industry can Recover by Focusing on People

What might be next for hospitality, and what should its leaders consider as they move from today’s uncertainties to the next normal

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How Can Restaurants & Bars Survive This Pandemic?

We are in unprecedented times with the COVID-19 pandemic ravaging the travel and hospitality sector. Here we share some advice we are giving to our restaurant clients in turbulent times

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Service Sells: The Psychology of Service Recovery in Hospitality

In hospitality, service recovery provides a rare opportunity for businesses to turn a lackluster experience into a memorable one by harnessing the needs and desires of their guests

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Travel Megatrends 2020: Short-Term Rental Winners Emerge

The short-term rental ecosystem is growing, which means many winners are set to emerge. Expect further brand-driven professionalization, more outside investment, and vendor consolidation

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What Would Happen if Google or Amazon ran a Hospitality Business?

We strongly believe that hospitality can be a powerful guardian of culture, promoting ‘real’ high-touch and making sure that DeepMind will not go on a holiday instead of us.

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