Expert Insights

Recently, Google has implemented some important changes to its review product that hoteliers, lodging operators and hospitality business should be aware of. NB: This is an article from ReviewPro Priorities […]

What’s the goal of every guest check-in? It’s more than delivering the guest a room, but for many years that’s how check-in has been treated – as a means to […]

Let’s face it hotel technology isn’t a supporting player in the guest experience anymore. It is an essential part of every guest journey, an integral aspect of each step of the guest’s experience.

When I was growing up, color TV was an essentially a commodity. We even started to have something called a VCR. TV’s whilst in color were clunky, VCRs were just […]

According to the 2019 AMEX Global Meetings & Events Forecast,1 the meetings industry is in a period of consistent growth, with small but meaningful increases projected in meeting sizes, length, […]

You need to watch for a new practice Booking Basic. This is where Booking.com will offer to make a booking for your customer on another third party site if they find a cheaper price than their own site.

The hospitality industry is in an unprecedented period of growth. However, this growth has not been driven by group. NB: This is an article from Rainmaker In the past decade, […]

With just a small percentage of difference in your hotel’s RevPAR between success and underperformance, the role of the Revenue Manager (RM) is crucial to hotels. NB: This is an […]

With consumer expectations at an all-time high, and their spending habits continuing to rise considerably, marketeers across the board are challenged with how best to keep them engaged. NB: This […]

We’re at the start of a brand-new year, and the hospitality industry is busy with its annual trends forecasting, anticipating what the next twelve months may have in store for […]