2017 Outlook Mixed: U.S. Occupancy High, But ADR Growth Disappointing

The 2017 outlook for U.S. hotels offers mixed blessings, with near record occupancy levels projected while average daily room rates (ADR) are expected to continue leveling off. According to the […]

Read more

Magnuson Hotels CEO on Increasing Revenue, Reducing Costs

The desire to run a successful, sustainable business is the driving force behind the actions of any hotelier or hospitality industry professional. My job as CEO of Magnuson Hotels is […]

Read more

Is there a thawing in the hotel and OTAs relationship?

There’s been a subtle change in tone from some quarters when you ask hotels about the power of online travel agencies or how those OTAs feel about hotels driving business […]

Read more

Hotels leverage tech personalization to predict guest wants and needs

Hoteliers are increasingly using technology to increase personalization of services, and sources said the practice is opening new doors to directly connect with guests. Greg Horeth, COO of management company Spire […]

Read more

Conversational commerce: killer direct channel to customer or confusing?

Driving so-called ‘conversational commerce’ is the next phase in the travel company customer relationship but it’s a complicated affair. In what Thomson is hailing as an ‘industry first’, last week […]

Read more

Inside the London usability lab of Expedia

Walking through what could have been mistaken for a door into a boiler room in Expedia’s modern London offices in Angel, you wouldn’t think you were entering a hub where […]

Read more

Predictive analytics is the future of hotel Revenue Strategy

In case you haven’t noticed, the hotel industry has changed significantly in the past decade, and in many ways revenue management is leading these changes. Specifically, at most hotel companies […]

Read more

Airlines’ customer engagement on social media is critical to success

Forget being put on hold on the phone – customers today make a beeline for the airlines’ social media handles and work their way from there. From updates on crises, […]

Read more

Five useful AdWords features to use during the peak booking season

With the peak holiday booking season almost upon us, advertisers need to be aware of the AdWords features that can help a campaign succeed. Here are five features of AdWords […]

Read more

Exploring the rise of Mega Online Travel Retailers

NB: This is an article from Amadeus Online travel shoppers are often oblivious to which site they use to make a purchase, whether it is a metasearch or an OTA […]

Read more